I ordered an Oura ring on the 23rd of August this year. Everything went well and the sizing kit came on time and I was excited to receive my product.
After trying to change my shipping address they put the order on hold and has not been able to respond to any of my several customer support request since. (I even said that I can move forward with original shipping address)
It is now the 6th of December, I have 3+ open CS tickets with Oura (had to re-open 2 of them since they closed ticket without resolving it)
A super poor customer experience for what would otherwise be a really cool product that I was excited to get for my birthday (4th of September).
Preferred solution: Apology, upgrade to Gen3 + free member subscription..
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